Delivery Information

Standard Delivery


Please note that standard delivery is applicable to addresses with UK Mainland Postcodes, excluding Northern Ireland, Scottish Highlands, Channel Islands, & Isle of Mann, If you would like a quote from us to ship to any other address, then please contact us first before placing your order.

Trimmings Order Delivery – Subject to stock availability, we aim to dispatch all trimmings orders that customer place within 1 to 2 working days, unless otherwise stated.  

Fabric Order Delivery – Subject to stock availability, all fabrics are despatched with in 1 to 2 days and can take 7-10 days delivery as these are warehoused in France.

Accessories & Homeware – Subject to stock availability, we aim to dispatch all trimmings orders that customer place within 1 to 2 working days, unless otherwise stated.

Working days are Mondays to Fridays, excluding Bank and Public Holidays. In the unlikely event that an item is unavailable, we will inform you and send it to you as soon as we receive the new stock. We usually use DPD, Royal Mail, Parcelforce or Hermes to deliver your orders. The carriers will deliver during the day, not all will be able to give a specific time. However, if you include your mobile phone number on your order, the carrier may be able to send you a text message to tell you that delivery is imminent.

Delivery is usually within 3-7 working days of the above stated timeframes unless otherwise stated. But if you have not received your parcel after this period, please contact us. Please also note that with any orders received we need to be notified of any discrepancies within 7 days of receipt of goods to ensure a resolution can be resolved. 

Charges

For all orders with UK mainland postal codes, Ireland & Northern Ireland, Scottish Highlands, Channel Islands, & Isle Of Mann we offer free delivery for all orders over £150.

Orders under £150 the standard delivery cost is £5.95 per UK Mainland postal delivery address.

Orders under £150 the standard delivery cost is £15.95 per postal delivery address to Ireland & Northern Ireland, Scottish Highlands, Channel Islands, & Isle Of Mann.

All other destinations please email us to obtain a quotation on delivery.

You will have to sign for your parcel – the carrier will not leave it without. Nor will the carrier leave the parcel ‘in the shed’, ’round the back’, ‘in the porch/conservatory’ etc. If there is no-one at home, this is standard unless the courier offers a “safe place” option via email or text, once this option is selected liability is entirely at your risk.

Overseas Deliveries

Subject to availability of service, accessibility to property, local customs costs/regulations, transport mode and shipment size. Unfortunately, we are unable to deliver to Russia. 

Import taxes / Customs duties

When your package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.

Such charges are NOT included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order alone.

JLS Designs does not have any responsibility for these additional charges that may apply.

The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products.

 

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